Customer Care:

Customer Care is the highest priority at all the stores operated by Valdel Retail. Large customer care sections form integral part of space allocation at all our stores. At any point in time, there are atleast 2 Customer Care personnel not only receiving complaints or suggestions but actively eliciting feedback.

Customer Care Phone:

+91-80-4121 6936 (Dailys),

+91-80-4121 6937 (Centra)

Valdel Retail People

We at Valdel Retail focus on delivering value to the customer through highly motivated employees. Each associate is focused on how we contribute to enhancing the experience of the customers who walk into our stores. Our people make the various facets of the retailing work with a singular focus on delivering great value and an enjoyable shopping experience to our customers. We have a right blend of experienced professionals and dynamic youngsters to live our mission each day.

All 300+ employees at FamilyMart have been duly trained in specific areas allocated to them as well as other areas. The customers service associates at our stores are trained rigorously by the Valdel retails HR team as well as by professional trainers in areas ranging from product knowledge, customer interaction skill and etiquette, etc.

Valdel Retail Processes & Infrastructure

State-of-the art retail automation supports the key activities and processes of our retail stores . All merchandise is bar coded. IBM point-of-sale machines are loaded with reputed retail software make it a fully integrated inventory and billing system.

Best practices in Supply Chain management empower Valdel Retail to manage the large number of suppliers, business partners and maintain its just in time order and delivery status. World class inventory management and purchasing principles and stipulations are the other important cog in the machinery that make the retail ventures of Valdel Retail maintain profitability while continuing to pass on value to end customers as low prices and high quality.

Valdel Retail warehouses and corporate offices have IT and physical infrastructure to
Support over 1000 associates and multiple retail store operations.